Adviser

Yolk recruitment Public Sector and Not for Profit are working with a member lead organisation who works to provide a consistent, coherent, and effective voice for healthcare professionals and the people they care for, promoting and communicating the objectives, values, and policies to influence nurses, public opinion, and decision makers everywhere.

This is your chance to be a vital part of a dynamic team, providing information and advice services that reflect the RCN as a membership organisation, trade union, and professional body.

What you will be doing as the Adviser:

Specialised Advice Services:

Provide effective and confidential advice to RCN members on a range of employment and professional issues.Utilise a range of communication skills to diagnose members' situations and gain clear insight into the issues.Research from trusted sources, filtering complex information to identify options appropriate to the member's situation.Documentation and Quality Standards:

Write up succinct and accurate records of advice given, maintaining high-quality standards.Create and amend members' records, ensuring comprehensive and up-to-date information.Work diligently to meet the Advice Centre's quality and productivity standards.Collaboration and Advocacy:

Collaborate with colleagues to contribute ideas for the ongoing improvement of internal information sources.Participate in project work directed by the Advice Centre Manager and Team Manager.Champion equality, diversity, inclusion, and human rights, actively contributing to the organisations commitments.What you will need as the Adviser:

Expert Knowledge and Qualifications:

Understanding of employment law and workplace relationsQualified to a further or higher educational level, demonstrating a commitment to continuous learning.Customer-Centric Experience:

Proven track record of thriving in a successful, fast-paced team environment.Excellent customer service skills with the ability to communicate complex information clearly and concisely.Hands-on experience in learning new systems, capturing detailed information with high accuracy within timed environments.Analytical and Solution-Oriented Skills:

Ability to use listening and questioning skills effectively to gather information.Quick and effective rapport-building skills, establishing trust and confidence.Proficient in searching digital resources for information independently in a timed environment and offering appropriate solutions confidently.What you will get in return as the Adviser:

35,124Excellent development opportunitiesFlexible working arrangements

Greener ways of workingFantastic Employee Assistance Programme where staff and their immediate families can receive free 24-hour support8% pension contribution28 days holiday, rising to 32 after 2 yearsIf you think this one's for you

Please contact Izzy Richards at Yolk Recruitment on (phone number removed) or

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work