We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open–minded in our pursuit of solutions to help people transform their lives.

What you'll be doing

We are looking for a Neighbourhood Team Leader to join us here at CHP. In this role you will provide community stewardship, looking after customer and stakeholder relationships across estates, properties and neighbourhood. Deliver CHP's distinctive customer experience to all customers across the customer journey, enabling them to sustain their tenancy and engage with the community.

Be the team leader for the Neighbourhood Advisors within the District team. This will involve working with other Team Leaders in the other District teams to ensure there is a common way of doing things, effective workforce planning and to ensure all work can be covered during employee absences.Manage initial reports of dissatisfacftion and complaintsfrom Customers working closely with our Customer Feedback AdvisorPerformance management of the Neighbourhood Advisors, and other direct reports as agreed with the District Managers, to ensure targets are met.Ensure health and safety standards are maintained across the neighbourhood, taking appropriate action to ensure compliance. This includes aspects of fire and building safety, cleaning, refuse collection and grounds maintenance, as well as co–ordination of internal and external teams/service providers to deliver to agree standards and timescales. Provide stewardship across the neighbourhood, maintaining our estates and assets to CHP standards, taking appropriate action in partnership with local authorities, police and other agencies. Requirements

What we're looking for

Minimum NVQ 2 or GSCE or equivalent, or equivalent demonstrable prior learning. Full driving licence and access to a vehicle for work purposes.Tenancy and estate management, eg, successions, tenancy changes, rent collection, arrears, viewings and lettings, inspections. Housing regulatory standards and updated knowledge of Housing legislation. Case management and complaints handling.Excellent organisational skills with the ability to use own initiative and take a flexible approach in managing conflicting priorities under pressure. If you are an internal candidate applying for this opportunity as a secondment, please note that you should discuss your application with your manager first

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part–time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we're always open to new ideas or ways of working.

Benefits

The salary for this post will be GBP41,000 plus a GBP1056 car allowance Per Annum.Learning and development opportunitiesHealthcare cash planRobust employee reward and recognition programmeFree and confidential Employee Assistance ProgrammeCHParticipate volunteering programmeCompetitive pension scheme25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.37 hours per week – employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.