IT Support Apprentice - Level 3

Are you looking for a career in the IT industry? Then look no further as our client is looking for new talent within their friendly organisation to help deliver outstanding services to schools, colleges and nurseries.

Our client:

They are a growing IT Managed Services Provider, working with schools, nurseries and colleges. With 100% of there client base being educators of young people, their services are geared around the specific needs of schools to ensure that they are focused on improving pupil outcomes.

The role:

Monday to Friday - 37.5 hours/week

Respond to Helpdesk requests remotelyHelpdesk calls Taking, logging and tracking callsHardware and software repairs in a workshops facilityInstallation of Hardware and softwarecarry out network documentation and reportingAssisting with sourcing spare parts and replacement equipmentAssisting Technical team with maintenance tasks and installs

Future prospects:

Fantastic career development opportunities and a structured and rewarding Professional Development and Training Scheme with the opportunity of a permanent position upon successful completion of apprenticeship (Dependent on performance).

Qualifications required:

5 GCSE or equivalent (Grade A* - C 9/4) - Including Maths & English language (Grade A* - C 9/4) - Essential

Personal Skills required:

Clear & concise telephone mannerReliable and able to work with and without guidanceAble to explain explain issues an resolutions to customers with varying technical skillsAbility to work within a team and share knowledge and ideasGood communicationITAttention to detailCustomer careAnalyticalOrganisationProblem solvingPatienceTeam workingLogical thinking

Technical Skills required:

Knowledge of:

Networking - Wired & unwiredGeneral IT Hardware & Software skillsA basic understanding of cloud technology

Things to consider:

You must have a valid UK driving licence and use of a car as you will need to travel to the schools we work withAll appointments are subject to a satisfactory enhanced DBS disclosure

The apprenticeship:

On completion of this apprenticeships you will receive an ICT Level 3 qualification.