Technical Writer

About our client

They are a dynamic company revolutionising the digital landscape for private healthcare professionals in the UK. They specialise in developing beautiful and intuitive medical software that streamlines complex tasks, enhancing the efficiency of private medical practices and providing a great experience for patients. Their customers included cancer experts, consultants, surgeons, advanced nurse practitioners, physiotherapists, secretaries, and various other medical staff who love using our client's platform daily to help them excel professionally.

Originally built as an internal tool by Dominic, a software developer and the son of a surgeon, the company has experienced strong growth through word-of-mouth referrals and dedication to helping customers succeed in private practice. In 2023 our client doubled in size - a testament to the quality of their product - and continue to grow with an exciting product roadmap into 2024. From the beginning, they have grown through their excellent customer support. No matter how big or small the query, the team is hands-on in working with customers to deliver prompt support, implement processes and deliver innovative solutions. As a result, they are now further investing in their team by bringing in an excellent Technical Writer to support the customer support and product engineering teams, and contribute further to the quality and depth of their product.

Role overview

As our client's first Technical Writer, your primary responsibility will be to create comprehensive and user-friendly documentation for their products and technical processes. Their initial focus is on enhancing and building out their existing Support site, a critical project aimed at providing exceptional support documentation to their users. They have invested in custom-building a personalised platform for this because, like all aspects of their product, they want to make it the best it can possibly be. When existing tools weren’t good enough, our client built their own.

They are looking for organised, analytical applicants who recognise the pivotal role of effective communication. If you embody these qualities, thrive on autonomy and seek to make an impact with a small but growing team, our client invites you to respond with a documentation portfolio detailing why you are the perfect fit for this exciting opportunity. This fully remote position is ideal for individuals passionate about contributing to a cutting-edge healthcare technology company.

Key responsibilities

Develop and maintain product documentation and technical specifications to a high standardCollaborate closely with the product engineering team to validate documentation against actual product functionalityCurate the tone, terminology and communication methods for the brand and ensure they are consistent in all documentationTranslate intricate technical details into clear, easily understandable documentation for diverse usersLiaise with design teams to produce assets (illustrations, explainer videos etc.) to complement your work Review and update existing documentation to ensure accuracy and relevanceCommunicate updates internally and externally to keep the team and customers informed and aligned

Qualifications & requirements

A very high standard of written EnglishA keen interest in technology and an ability to think in terms of systemsProven previous experience as a Technical Writer with a robust existing portfolio of clear, easy-to-read technical documentationPrevious experience managing a support site/knowledge baseExceptional writing and communication skills, demonstrating the ability to convey complex technical information clearly and conciselyProficiency in documentation tools like Microsoft Word and Adobe Acrobat and content management systems like DatoCMS (preferred but not required)Strong attention to detail and a commitment to quality; excellence and proactivity are expectedAbility to work independently and manage multiple documentation projects concurrently

Nice to have

Prior experience in healthcare technology or a related industry is a plusExperience with building out API documentation (using Swagger etc.)Technical ability (HTML, CSS, JS, JSON data structures)Copywriting experience

Benefits

Competitive salary in the range of £38k-44k based on experience, plus discretionary annual bonus20 days of paid holiday plus bank holidaysEverything you need to work effectively - a laptop/MacBook is a given but if you need a second monitor, a desk or anything else then our client will arrange that for youFully remote position within 4 hours of UTC (if UK-based, they enjoy periodic meetups in London every 2-3 months).

If you are ready to contribute to our client's mission and be part of an extraordinary team, they look forward to hearing from you!