My client is a prominent healthcare intelligence and quality improvement service provider, who are seeking a quality lead auditor to manage a portfolio of client healthcare organisations that are participating in their accreditation programmes. They have recently been acquired and are developing extensively as a business moving forward, thus an exciting time to join!

Responsibilities:

Be the central point of contact when it comes to the allocated client organisations. Including maintaining client relationships.

Providing support to allocated clients in using Accreditation On-line (AO) and provide training client staff on the use of the platform.

Building bespoke surveys with and for allocated clients ensuring that standards and criteria used are relevant and applicable to that specific client.

Advising clients that are participating in Accreditation Programmes on the accreditation / ISO certification process, along with the internal preparations required.

Providing interpretation, distribution and collation of standards, project planning, self-assessment, planning the external survey and advising on action required by the client to achieve or maintain the accreditation / ISO certification.

Planning for external survey, including travel arrangements, timetabling of interviews, and arrangements for the provision of meals and subsistence for the survey team.

Acting as a point of contact for surveyors, once allocated including interpretation of standards and criteria, prior to during and post survey.

Taking on the roles of lead assessor during the onsite survey process, including facilitating the survey team of senior health care professionals, ensuring that all relevant standards and criteria are properly assessed during the survey, including feedback to the client and the production of the final survey report to accurately reflect the survey findings within the contract timescales, as well as to the required standard and style.

Complete an assessment of all surveyors during the survey process and feedback any highlights or concerns to both the surveyor and the surveyor manager appropriately.

Maintaining records of all activity with these clients and of the appropriate contact staff within the client organisations

Planning and carrying out any further assessment required for any accreditation ISO client, including assessment of submitted documentation, undertaking focussed re-surveys, and monitoring and ISO surveillance visits in accordance with documented procedures.

Delivering training events to support the implementation of accreditation (such as project management training, surveyor selection and internal auditor training) to a consistent programme and developing and delivering training events for ad-hoc events or as part of consultancy projects in collaboration with colleagues.

Working to a budget of allocated days and expense limits for each client project and monitoring performance against agreed human resources and financial targets with line manager and Director.

Delivering consultancy services as part of a team, working with colleagues in managing the assignment in accordance with an agreed brief.

Working with colleagues to develop proposals for the delivery of accreditation and consultancy services, including identifying opportunities for additional work with existing clients and/or identifying new projects.

Contributing to the development of accreditation programmes and other products and services, including standards development and revision, developmental projects and activities designed to evaluate and improve the client project process and service delivery.

Contribute to the on-going quality management of the Assurance and Accreditation service, by participating in strategy and policy reviews, internal audit, and external assessments, such as carried out by UKAS and IEEA.

Involvement in key marketing and promotional activities and events as required, such as drafting text for conference submissions and marketing materials and representing the organisation at external conference and exhibitions.

Requirements:

Degree or Higher in Health & Social care Related subject or equivalent level of knowledge gained through any combination of employment or alternative study - Essential

Experience of implementation of Quality Improvement initiatives within a healthcare environment, either leading or working in collaboration - Essential

Strong Communication and motivational skills, including the ability to work with groups of staff at all levels within an organisation - Essential

Experience of project managing organisational development and/or change management in healthcare - Essential

Analytical and report writing skills with excellent level of written English - Essential

Demonstrable level of knowledge regarding statutory and regulatory bodies within UK healthcare. - Desirable

Ability to work using own initiative and manage own time effectively - Essential

Ability to work as part of a team - Essential

High level of skills in MS office, 365 and other web-based applications and programmes to support delivery to clients. Including record keeping, formatting reports, using, and creating spreadsheets and designing presentations. - Essential

Experience of conducting audits - Essential

Qualification as IRCA lead Auditor (training will be provided if necessary) - Essential

Confidence in delivering oral presentations - Desirable

Experience in delivering training activities using facilitation skills - Desirable

Knowledge of different Healthcare systems in Europe and around the world - Desirable

Willingness to travel throughout the UK and internationally - Essential

Prepared to work outside normal office hours and be away from home (overnight) when needed - Essential

Hold a full clean UK driving licence - Desirable